Supermarket Attendants

Job Summary We are looking for a friendly, honest, customer-focused, and hardworking Supermarket Attendant to support daily supermarket operations. The successful candidate will assist customers, arrange merchandise, replenish shelves, maintain cleanliness, monitor product expiry dates, and ensure that products are properly displayed and readily available. The ideal candidate should have good communication skills, a positive attitude, attention to detail, and the ability to work effectively in a busy retail environment.

Key Responsibilities / Job Description Customer Service Welcome and assist customers in locating products. Respond politely to customer enquiries and direct complaints to the supervisor. Provide accurate information about product prices, offers, and availability. Maintain professional and courteous relationships with customers. Stocking and Merchandising Arrange products neatly on shelves according to the supermarket's display standards. Replenish shelves when stock levels are low. Ensure products are correctly labelled and prices are clearly displayed. Rotate stock using the FIFO (First In, First Out) or FEFO (First Expired, First Out) method, as appropriate. Monitor expiry dates and remove expired or damaged products from sale. Sales and Checkout Support Assist at the checkout counter when assigned and trained. Ensure products are scanned or recorded accurately. Handle cash or other payments only when authorised. Follow procedures for receipts, discounts, refunds, and cash reconciliation. Stock Control Assist with receiving, counting, and arranging deliveries. Report low stock, damaged goods, missing items, and discrepancies. Participate in stocktaking and inventory checks. Help minimise stock losses, wastage, and theft. Cleanliness and Safety Keep shelves, aisles, counters, and display areas clean and organised. Ensure walkways remain clear and safe for customers and colleagues. Follow hygiene, food-handling, and workplace safety procedures applicable to the assigned section. Report hazards, spillages, and faulty equipment promptly. Teamwork and Reporting Follow instructions from the supervisor or supermarket manager. Work collaboratively with cashiers, storekeepers, and other attendants. Report customer concerns and operational issues promptly. Perform other reasonable duties related to supermarket operations. 3. Academic Qualifications A minimum of KCSE certificate, preferably with a mean grade of D+ or equivalent. A certificate in Sales and Marketing, Retail Management, Customer Service, or a related field is an added advantage. Basic numeracy and literacy skills. Basic computer or point-of-sale (POS) system knowledge is an advantage. 4. Experience Requirements Previous experience in a supermarket, retail shop, minimart, grocery store, or customer service role is an advantage. Fresh candidates who demonstrate a willingness to learn and strong customer-service skills may be considered. Experience in shelf arrangement, stock replenishment, product handling, or cashier operations is desirable. Experience handling perishable goods or monitoring product expiry dates is an added advantage for candidates assigned to food sections. 5. Required Skills and Competencies Excellent customer-service and communication skills. Honesty, integrity, and a strong sense of responsibility. Attention to detail when checking prices, quantities, and expiry dates. Good teamwork and interpersonal skills. Ability to organise shelves and maintain a clean working environment. Basic numerical and record-keeping skills. Ability to work under pressure during busy shopping periods. Willingness to work shifts, weekends, and public holidays when scheduled. Ability to perform routine standing, walking, and stock-handling duties, with reasonable accommodation where applicable. 6. Personal Attributes The ideal candidate should be punctual, presentable, respectful, self-motivated, dependable, and committed to providing excellent customer service while protecting company stock and property. 7. Application Procedure Interested and qualified candidates should submit an updated CV, copies of relevant academic certificates, and contact details for referees by registering account on https://jobs.helaworkskenya.co.ke Application Deadline: To be specified. Only shortlisted candidates will be contacted