Receptionists / Front Office Assistants

We are seeking a professional, friendly, organized, and customer-focused Receptionist / Front Office Assistant to manage front-office operations and provide administrative support. The successful candidate will be the first point of contact for visitors, clients, and callers, ensuring a welcoming and professional experience. Key Responsibilities Welcome and receive visitors, clients, and guests professionally. Answer, screen, and direct incoming telephone calls to the appropriate departments. Respond to general inquiries in person, by telephone, and through email. Manage appointments, meeting schedules, and visitor records. Receive, sort, and distribute incoming mail, parcels, and correspondence. Maintain a clean, organized, and presentable reception area. Perform basic administrative duties, including filing, photocopying, scanning, printing, and data entry. Maintain accurate records of visitors, telephone calls, appointments, and deliveries. Assist with booking meeting rooms and preparing them for meetings. Handle customer complaints and inquiries courteously, referring complex issues to the relevant personnel. Monitor office supplies and report shortages to the administration team. Maintain confidentiality when handling company and customer information. Support other administrative duties as assigned by management.

A Certificate or Diploma in Front Office Operations, Secretarial Studies, Business Administration, Customer Service, or a related field. KCSE certificate with a minimum grade of C- or equivalent; employers may specify a higher requirement. Strong verbal and written communication skills in English and Kiswahili. Good telephone etiquette and professional interpersonal skills. Basic computer proficiency, including Microsoft Word, Excel, email, and internet applications. Excellent organizational skills and attention to detail. A professional appearance, positive attitude, and customer-focused approach. Ability to multitask, prioritize duties, and work under minimal supervision. Honesty, reliability, discretion, and respect for confidential information. Good time-management skills and the ability to work effectively within a team. Experience Entry-level candidates are encouraged to apply. Previous experience in reception, front-office operations, customer service, or general administration will be an added advantage. Key Competencies Customer service and relationship management Communication and telephone handling Organization and record keeping Problem-solving and conflict management Professionalism and confidentiality Time management and teamwork Application Instructions Interested and qualified candidates should submit their application, an updated CV, and copies of relevant academic and professional certificates by registering account on https://jobs.helaworkskenya.co.ke Only shortlisted candidates will be contacted. Equal Opportunity Statement: The employer encourages applications from qualified candidates and is committed to fair and non-discriminatory recruitment